About GH Opticore Consulting

GH Opticore Consulting e.U. is an Austrian consulting company specializing in artificial intelligence, automation, and digital transformation small and medium-sized enterprises (SMEs).

The company supports organizations in practically integrating AI technologies into existing business processes in order to improve efficiency, service quality, and decision-making.

Core expertise

Core areas of expertise include:

• Development and implementation of AI-driven automation solutions
• Use of voicebots and chatbots to automate customer communication
• Integration of AI systems into existing business processes
• Optimization of digital workflows and support processes

A central approach is the effective collaboration between humans and machines. While AI takes over repetitive and data-intensive tasks, people can focus on complex decisions, creativity, and customer relationships.

In addition to implementation, the company offers practical workshops and training programs for organizations to help managers and employees identify and apply AI use cases within their own business processes.

History

Founder Gerald Hierzberger is a trainer and lecturer for AI-related topics, including at the WIFI (Austrian Institute for Economic Promotion) and other professional training institutes in the German-speaking region.

Before founding the company, Gerald Hierzberger gained extensive experience in process optimization and quality management within the international automotive industry, helping organizations implement structured and efficient operational processes.

GH Opticore Consulting focuses on supporting regional companies in their digital transformation journey.

Projects

GH Opticore Consulting has implemented several AI and automation solutions for companies in Austria and the German-speaking region.

Examples include:

• Optimization and automation of support processes using AI-powered chatbots, voicebots, and automated ticket systems
• Implementation of AI voice assistants for incoming and outgoing customer calls (e.g., appointment confirmations, callbacks, and information services)
• Development of chatbot and knowledge base systems for digital customer support
• Automation of internal business workflows using modern automation platforms
• Development of AI-supported tools
• Implementation of GDPR-compliant AI and automation solutions with a focus on European data protection requirements

Collaboration with SILICON ALPS

GH Opticore Consulting aims to contribute its expertise in artificial intelligence, automation, and digital business processes to the Silicon Alps ecosystem, as well as its many years of experience in the automotive industry and in process optimization.

The collaboration focuses on:

• Knowledge exchange with technology companies and research institutions
• Participation in innovation projects and applied AI initiatives
• Networking with companies from the semiconductor and technology sector
• Supporting organizations in the practical implementation of AI solutions
• Contributing extensive automotive industry experience, particularly in process optimization, quality management, and industrial operations

Contact & Next Steps

📩 Gerald Hierzberger
Founder & AI Consultant
📲 +43 677 61079902